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1. The term of this Agreement will be initially for two years subject to the condition that Government of Gujarat will review the quality of mobile phone service and tariff rates after six months and if service or the tariff rates, as the case may be, are not found satisfactory, agreement can be terminated by the Government of Gujarat after giving one month's notice to Bidder.
2. The rates and agency will be finalized based on evaluation criteria defined in the bid. GAD will do the rate contract with a finalized agency with finalized rate.
3. The Tariff plan can be changed and the rates can be revised with mutual consent.
4. Whenever 5G Technology is rolled out/implemented, the bidder has to provide the 5G Services immediately.
5. In case of termination, the M/S. Reliance Jio Infocomm Ltd. shall continue to
provide services till the alternate arrangements are made. 6. The period of rate contract with Government will be for a period of two Years. By mutual consent, the period of contract can be extended for further period of one-year at a time.
7. Airtime rates quoted by the M/S. Reliance Jio Infocomm Ltd. should be in accordance with the TRAI Regulations. It is expected that a favorable special package will be offered. 8. In case of downward revision of rates by the Company for the public at large,appropriate downward revision in the special package shall be made. 9. No upward revision in prices shall be allowed except Government taxes & levies applied and circulated by TRAI during the course of validity of contract. 10. Details of the Government Boards/Corporations, Organizations financed by Government with the number of users with the M/S. Reliance Jio Infocomm Ltd.
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should be provided to General Administration Department by M/S. Reliance Jio
Infocomm Ltd. 11.M/S. Reliance Jio Infocomm Ltd. shall extend the tariff plan as finalized to the organizations mentioned in above item no. 8 & 9 to Govt. employees as well as retired Govt. officers on individual payment basis and include their mobile
connection in the CUG without additional inclusion fees.
12.M/S. Reliance Jio Infocomm Ltd. will have to provide new series in which first five digits will be unique and common for users of this tendered service. However at the option of the user, the service provider may provide retaining his/her own number without charging any switchover fee. (Free Mobile Number Portability - MNP). Any number from this dedicated series shall not be provided to private users. This dedicated series shall be restricted to Government Dignitaries, Officers, Government Boards / Corporations, Organizations financed by Government,
Individual Government Employees as well as retired Government Officers. 13. Dispute if any will be subject to Gandhinagar jurisdiction.
14.M/S. Reliance Jio Infocomm Ltd. shall provide mobile number portability of all the numbers of Govt. of Gujarat including mobile numbers of Boards/Corporation, organizations financed by Government etc.
15.Close User Group: All the connections obtained through Government of Gujarat, Government Boards/Corporations, Organizations financed by Government, Individual Government Employees, Retired Government Officers shall be included in closed user group (C.U.G.).
16.Customer Care and Helpline: M/S. Reliance Jio Infocomm Ltd. will nominate a Dedicated Service Manager for customer care and Helpline facilities, which would be available 24 hours during the entire agreement period.
17.Quality of Coverage:
1. M/S. Reliance Jio Infocomm Ltd. will install additional Base Transceiver Station (BTS) wherever required for overall coverage improvement in the State.
2. M/S. Reliance Jio Infocomm Ltd. Will daily monitor the congestion on each Base Transceiver Station (BTS). If any BTS is found overloaded, additional outdoor BTS will be installed within 15 days as per requirement.
18. M/S. Reliance Jio Infocomm Ltd. will install at least two PRI line/ SIP trunk if required by Government with facility for minimum 30 simultaneous connections for Sachivalaya Integrated Communication Network (SICN) at his own cost, if he doesn't already have one. So that all outgoing traffic through SICN should not cause added cost burden in form of inter connecting or carrier charges.
19. Method to Monitor the Agreement:
(a) Addl. Secretary (Protocol), General Administration Department will be the authorized person from GoG to monitor the Mobile Phone Connections and change in status of Mobile Phone Services.
(b) M/S. Reliance Jio Infocomm Ltd. will give month wise statement of bill
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